ku9 game Privacy Policy

This Privacy Policy applies to all services and activities of the ku9 game platform. By using the ku9 game website to create an account, make a deposit, withdraw, or use any other service, you accept the terms of this policy.

We believe transparency is the foundation of trust. ku9 game therefore commits to being fully transparent about how your information is collected and used. This policy is consistent with the applicable data protection regulations of Bangladesh.

2.1 Information Provided Directly

ku9 game collects the information you provide when registering an account. This includes:

• Full name and date of birth (for age verification — only members aged 21 and above may use the service)
• Email address and mobile number
• Mobile banking account details (bKash, Nagad, or Rocket)
• National ID card or passport number (where identity verification is required)
• Your chosen username and password

2.2 Automatically Collected Information

When you use the ku9 game platform, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Session duration and site navigation patterns
• Gaming activity, betting history, and transaction details
• Data collected through cookies and similar technologies (see Section 6 for details)

2.3 Information Received from Third Parties

In some cases, ku9 game may receive relevant information from third parties such as payment service providers or identity verification companies. This information is used solely for transaction security and fraud prevention.

ku9 game uses your information only for specific and legitimate purposes. The uses of collected information are as follows:

• Account Management: Completing the registration process, verifying logins, and maintaining account security.
• Transaction Processing: Safely completing deposits and withdrawals via bKash, Nagad, and Rocket.
• Service Improvement: Analysing platform performance to improve the user experience.
• Customer Support: Resolving issues quickly via live chat or email.
• Promotional Communication: Informing you about bonuses and offers with your consent.
• Fraud Prevention: Detecting unusual activity to keep accounts secure.
• Age and Identity Verification: Preventing persons under 21 from accessing the service.

ku9 game never sells your information to advertisers.

4.1 Retention Period

Your information is retained for as long as your account is active. After account closure, certain information may be kept for a defined period as required by legal obligations, fraud prevention, or dispute resolution.

4.2 Security Measures

ku9 game has implemented industry-standard technical measures to protect your information:

• All data transmissions are secured using SSL encryption
• Passwords and sensitive information are stored in hashed form
• Firewalls and security monitoring are in place to prevent unauthorised access to servers
• Only authorised staff have access to specific information required for their designated tasks
• Regular security audits are conducted to identify and address vulnerabilities

ku9 game does not sell, rent, or transfer your personal information to third parties. However, certain information may be shared in the following limited and specific circumstances:

5.1 Service Provider Partners

ku9 game works with trusted service providers for payment processing, cybersecurity, cloud storage, and customer support. These providers receive only the information necessary for their designated tasks and may not use it for any other purpose.

5.2 Legal Obligations

ku9 game may be required to provide information upon receiving a valid order from a court or regulatory authority under applicable laws of Bangladesh.

5.3 Fraud Prevention

Where evidence of account misuse or financial fraud is found, necessary information may be shared with the relevant authorities or payment service providers.

The ku9 game website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: Analyse which parts of the site are most used to help improve the service.
• Preference Cookies: Remember your language, theme, and other personal preferences.

6.2 Cookie Controls

Cookies can be disabled from your browser settings. Please note, however, that disabling essential cookies may interfere with login and payment-related functions.

As a ku9 game member, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information under certain conditions, though it may not be possible to delete all information due to legal obligations.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Withdraw Consent: You may withdraw consent given for promotional communications at any time.
• Right to Data Portability: In specific cases, you may request a copy of your data.

To exercise these rights, contact our support team directly. We provide support in Bengali and English via 24/7 live chat and email. To learn about your rights and options regarding responsible gaming, visit our Responsible Gaming page.

ku9 game strictly enforces the 21+ age requirement. Registration or use of the service by anyone under the age of 21 is strictly prohibited.

If we hold any information belonging to a minor, it will be deleted immediately and the associated account will be closed. If a parent or guardian discovers that their underage child has created an account, please contact us promptly.

ku9 game reserves the right to update this Privacy Policy as needed. If any significant changes are made, you will be notified via your registered email or a notice on the site.

Continued use of the platform after any changes will be considered acceptance of the updated policy terms. The date of changes will always be shown at the top of this page under the "Last Updated" section.

For detailed questions about this policy, relevant answers can be found on our FAQ page.

For any questions, concerns, or requests regarding this Privacy Policy, contact the ku9 game support team using any of the following methods:

•  Live Chat: Connect via 24/7 live chat from any page on the site
•  Email: [email protected]

We provide support in both Bengali and English. Requests are typically responded to promptly on business days.